Frequently Asked Questions

What is Asuqu.com?

Asuqu.com is the leading marketplace for creative and professional services, powered by a massive community of freelancers, start-ups and business owners. Array of photographers, animators, short film creators, creative directors, UI designers, web designers, architects, engineers, consultants, make-up artists, interior designers, musicians, and other analogous professionals offering best value customized services to their potential buyers.

What is Asuqu?

Asuqu™ is a service provider/seller on Asuqu.com. Where you see the word "Asuqu™" is referred to the service provider/seller.

How do I find services?

First thing you would want to do is to locate the category in which you looking for a service, if you can't find the service, We have provided a quick search box at the top of every page to ease your findings, put in your search criteria in the search field and VOILA out comes a list of services close to your criteria. If you still can't find what you're looking for call customer support at the top of the home page.

Money-back guarantee?

We are all about result not effort, if you are not satisfied with the service provided by your Asuqu™, there's power in communication, you can always talk more to your Asuqu™ about your needs and see if it could be resolved without dispute but if your Asuqu™ is still not meeting your needs you can reclaim your money by calling customer support.

How do I pay on Asuqu?

We have multiple payment channels for your convenience. On the checkout page, you can either choose to pay online via your credit or debit card or through bank deposit or bank transfer.

Why should I trust Asuqu with my money?

We have credible team members that are passionate about improving the way business is done securely and credibly. A group of business leaders from companies like IBM, Oracle, SAP and Accenture with a good track record and also people who value their reputation than money.

Does Asuqu store my credit card details when I pay online?

Hell NO! Asuqu does not have the power to store your credit card information. Asuqu has partnered with Interswitch payment gateway and Guarantee Trust Bank to ensure safe payment on our platform.

When does Asuqu Money-back not refundable

When the job is completed by your Asuqu™, you can instruct us to pay your Asuqu™ by clicking "Release Payment" button on your purchase. Once there's a handshake image on your purchase, there's no refund.

I have completed the order but the buyer is not releasing payment. What should I do?

We only release payment when the buyer has instructed us to. Most buyers forget to click the ""RELEASE PAYMENT" button on the order, it could happen to the best of us. Contact the buyer to release your payment and if your buyer is not responding to your claim. You can raise a formal dispute for us to look into it. Please provide relevant information to prove the completion of the order. Our customer service team will contact the buyer directly via email or phone. If we did not get a response too from the buyer we would release payment to you. Please allow 72 hours for the completion of this process.

Why is my service suspended?

We pride ourself as the professionals’ customized service marketplace. Hence, we are passionate about the word "PROFESSIONAL". Our community manager moderates every services uploaded on our site. Here are a few guidelines to a successful service acceptance:

  • Construction of service title must be professionally crafted.
  • Service image must not be provocative, must not violate copyright infringement and must be owned by the seller.
  • Service provider must be a professional.
  • Service provider must have a minimum of two portfolios uploaded on our site.
  • Profile Information must be completed before being accepted to sell on the site.

Why is my order rejected?

We only reject orders due to the following reasons:

  • Seller not meeting up with response time.
  • Seller not meeting up with delivery time.
  • Seller not meeting up with the task described.

Do I have to verify my account when I register?

YES, to get the best of Asuqu.com you will need to verify the email you use to register and also this is how we know the account you registered with is actually yours.

How do I contact customer support?

You can contact the support team by email or by filling out the contact form here. If you would prefer to talk to our customer support team, we are also available by phone:
(+234) 908 085 5400 Mon - Fri 9am - 5pm.

What is my portfolio?

Your portfolio contains all your uploaded works. You can also share some of your portfolio to your potential buyers to see.

How does Asuqu resolve dispute

If you find yourself in a disagreement with your Asuqu™, no worries! Our dispute resolution services are here to help. Before you launch into a formal dispute, be sure you've tried talking it out. Use messages, discussions or direct communication to connect with and make your vision clear to your Asuqu™. If you find that you still can't see eye to eye, request a refund from customer support. List your reasons for requesting the refund and provide plenty of supporting documentation to make your position clear and increase your chances of a quick, no-fuss refund. If your Asuqu™ disagrees with your reasoning, the two of you can then work together to negotiate a solution. Roughly 83% of disputes are resolved through negotiation. If all else fails, you can escalate the dispute to arbitration.

Can I upload other people's work?

Asuqu is not a platform for uploading or sharing other people's work that you like. If you want to show your appreciation for someone else's work, you can scroll to the top of the portfolio and click the "like" button, you can leave them a positive comment, or you can promote their work via social sharing sites like Twitter, Facebook or Google+. But please don't upload other people's work into your own portfolio. This creates confusion about who originally created the work (and we are all about people getting credit for what they create!)

What should I do if I see a strange error or a malfuntion?

Do not check the time of the day. Contact support or send us a feedback and our code monkey engineers will fix it right away. And a BIG thank you to you for telling us.